Westcott, R. (2005). The certified manager of quality/organizational excellence handbook (Third edition.). ASQ Quality Press.
Citace podle Chicago (17th ed.)Westcott, Russ. The Certified Manager of Quality/organizational Excellence Handbook. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2005.
Citace podle MLA (9th ed.)Westcott, Russ. The Certified Manager of Quality/organizational Excellence Handbook. Third edition. ASQ Quality Press, 2005.
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