Cita APA (7th ed.)

Westcott, R. (2005). The certified manager of quality/organizational excellence handbook (Third edition.). ASQ Quality Press.

Cita Chicago (17th ed.)

Westcott, Russ. The Certified Manager of Quality/organizational Excellence Handbook. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2005.

Cita MLA (9th ed.)

Westcott, Russ. The Certified Manager of Quality/organizational Excellence Handbook. Third edition. ASQ Quality Press, 2005.