Gallery, M. E., & Carey, S. C. (2014). Outcomes, performance, structure (OPS): Three keys to organizational excellence. ASQ Quality Press.
Chicago Style (17th ed.) CitationGallery, Michael E., and Stephen C. Carey. Outcomes, Performance, Structure (OPS): Three Keys to Organizational Excellence. Milwaukee, Wisconsin: ASQ Quality Press, 2014.
MLA (9th ed.) CitationGallery, Michael E., and Stephen C. Carey. Outcomes, Performance, Structure (OPS): Three Keys to Organizational Excellence. ASQ Quality Press, 2014.
Warning: These citations may not always be 100% accurate.