Lareau, W. (2003). Office kaizen: Transforming office operations into a strategic competitive advantage. ASQ Quality Press.
Citação norma ChicagoLareau, William. Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage. Milwaukee, Wisconsin: ASQ Quality Press, 2003.
Citação norma MLALareau, William. Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage. ASQ Quality Press, 2003.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.