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Build for change : revolutionizing customer engagement through continuous digital innovation /

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Bibliográfalaš dieđut
Váldodahkki:	Trefler, Alan (Dahkki)
Materiálatiipa:	Elektrovnnalaš E-girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Hoboken, New Jersey : Wiley, 2014.
Fáttát:	Consumer satisfaction. Customer services. Electronic books.
Liŋkkat:	An electronic book accessible through the World Wide Web; click to view
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Creating customer value : the essentials of marketing
Dahkki: Learning Resources

50 ways to keep your customers : "and get new ones" /
Dahkki: Timm, Paul R.
Almmustuhtton: (1992)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Dahkki: Inghilleri, Leonardo
Almmustuhtton: (2010)

Measuring customer satisfaction
Dahkki: Gerson, Richard F.
Almmustuhtton: (1993)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Dahkki: Price, Bill, 1950-, et al.
Almmustuhtton: (2015)

Managing the customer experience : a measurement-based approach /
Dahkki: Wilburn, Morris, 1953-
Almmustuhtton: (2006)

Secret service hidden systems that deliver unforgettable customer service /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2003)

What's the secret? to providing a world-class customer experience /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2008)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Dahkki: Hayes, Bob E., 1963-
Almmustuhtton: (2009)

Magnetic service /
Dahkki: Bell, Chip R.
Almmustuhtton: (2006)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Dahkki: Goldstein, Sheldon D.
Almmustuhtton: (2009)

Customer satisfaction practical tools for building important relationships /
Dahkki: Scott, Dru
Almmustuhtton: (2000)

50 powerful ideas you can use to keep your customers
Dahkki: Timm, Paul R.
Almmustuhtton: (2002)

Researching customer satisfaction & loyalty how to find out what people really think /
Dahkki: Szwarc, Paul
Almmustuhtton: (2005)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
Dahkki: Bello, Olayiwola
Almmustuhtton: (2013)

How to win friends and influence profits the art of winning more business from your clients /
Dahkki: Kean, David
Almmustuhtton: (2008)

Eliminate customer turnoffs /
Dahkki: Timm, Paul R.

Exceed customer expectations /
Dahkki: Timm, Paul R.

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
Dahkki: Hoffmann, Nicolas, 1983-
Almmustuhtton: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
Dahkki: Hoffmann, Nicolas, 1983-
Almmustuhtton: (2013)

Customer intimacy : pick your partners, shape your culture, win together /
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)

Der Beitrag der Prospect Theory zur Beschreibung und Erklarung von Servicequalitatsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
Dahkki: Gusenbauer, Birgit
Almmustuhtton: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Dahkki: Allen, Danica R., 1959-
Almmustuhtton: (2004)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
Dahkki: Dido, Guyatu Halake
Almmustuhtton: (2016)

Consumer boycotts effecting change through the marketplace and the media /
Dahkki: Friedman, Monroe
Almmustuhtton: (1999)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
Dahkki: Peluso, Alessandro M., 1978-
Almmustuhtton: (2011)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
Dahkki: Hayes, Bob E., 1963-
Almmustuhtton: (2008)

The joyless economy the psychology of human satisfaction /
Dahkki: Scitovsky, Tibor
Almmustuhtton: (1992)

A complaint is a gift recovering customer loyalty when things go wrong /
Dahkki: Barlow, Janelle, 1943-
Almmustuhtton: (2008)

Modern analysis of customer surveys with applications using R /
Almmustuhtton: (2011)

What's the future of business? changing the way businesses create experiences /
Dahkki: Solis, Brian
Almmustuhtton: (2013)

Customer-centered telecommunications services marketing
Dahkki: Strouse, Karen G.
Almmustuhtton: (2004)

Looking beyond the runway airlines innovating with best practices while facing realities /
Dahkki: Taneja, Nawal K.
Almmustuhtton: (2010)

Customer's new voice : extreme relevancy and experience through volunteered customer information /
Dahkki: McKean, John, 1956-
Almmustuhtton: (2015)

Customer loyalty, retention, and customer relationship management
Almmustuhtton: (2006)

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
Dahkki: Freed, Larry
Almmustuhtton: (2013)

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
Dahkki: Alaro, Cedric
Almmustuhtton: (2013)

Dealing with the irate customer /

Customer service in health care : a grassroots approach to creating a culture of service excellence /
Dahkki: Baird, Kristin
Almmustuhtton: (2000)