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An analysis of the success factors in implementing an ITIL-based IT change and release management application : based on the IBM change and configuration management database (CCMDB) /

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Bibliographic Details
Main Author:	Jurkscheit, Jane (Author)
Format:	Electronic eBook
Language:	English
Published:	Hamburg, Germany : Anchor Academic Publishing, 2014.
Subjects:	Systems engineering. Information management > Germany. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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