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Lua i Stíl Chicago (17ú heag.)Jurkscheit, Jane. An Analysis of the Success Factors in Implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB). Hamburg, Germany: Anchor Academic Publishing, 2014.
Lua MLA (9ú heag.)Jurkscheit, Jane. An Analysis of the Success Factors in Implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB). Anchor Academic Publishing, 2014.
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