Style de citation APA (7e éd.)

Jurkscheit, J. (2014). An analysis of the success factors in implementing an ITIL-based IT change and release management application: Based on the IBM change and configuration management database (CCMDB). Anchor Academic Publishing.

Style de citation Chicago (17e éd.)

Jurkscheit, Jane. An Analysis of the Success Factors in Implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB). Hamburg, Germany: Anchor Academic Publishing, 2014.

Style de citation MLA (9e éd.)

Jurkscheit, Jane. An Analysis of the Success Factors in Implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB). Anchor Academic Publishing, 2014.