Cita APA (7th ed.)

Berman, P. K. (2014). Successful business process management: What you need to know to get results. American Management Association.

Cita Chicago (17th ed.)

Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. New York: American Management Association, 2014.

Cita MLA (9th ed.)

Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. American Management Association, 2014.