Berman, P. K. (2014). Successful business process management: What you need to know to get results. American Management Association.
শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতিBerman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. New York: American Management Association, 2014.
M.L.A (9 ম সংস্করণ) উদ্ধৃতিBerman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. American Management Association, 2014.
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