Citação norma APA
Berman, P. K. (2014). Successful business process management: What you need to know to get results. American Management Association.
Citação norma Chicago
Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. New York: American Management Association, 2014.
Citação norma MLA
Berman, Paula K. Successful Business Process Management: What You Need to Know to Get Results. American Management Association, 2014.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.