Shankar, C. (2014). Customer success with Microsoft Dynamics Sure Step. Packt Publishing.
芝加哥风格引文Shankar, Chandru. Customer Success with Microsoft Dynamics Sure Step. Birmingham, England: Packt Publishing, 2014.
MLA引文Shankar, Chandru. Customer Success with Microsoft Dynamics Sure Step. Packt Publishing, 2014.
警告：这些引文格式不一定是100％准确.