Cita APA (7th ed.)

Shankar, C. (2014). Customer success with Microsoft Dynamics Sure Step. Packt Publishing.

Cita Chicago (17th ed.)

Shankar, Chandru. Customer Success with Microsoft Dynamics Sure Step. Birmingham, England: Packt Publishing, 2014.

Cita MLA (9th ed.)

Shankar, Chandru. Customer Success with Microsoft Dynamics Sure Step. Packt Publishing, 2014.