Penfold, S. (1999). Change management for information services. Bowker-Sauer.
芝加哥风格引文Penfold, Sharon. Change Management for Information Services. London: Bowker-Sauer, 1999.
MLA引文Penfold, Sharon. Change Management for Information Services. Bowker-Sauer, 1999.
警告：这些引文格式不一定是100％准确.