International Federation of Library Associations and Institutions & Savard, R. (2002). Education and research for marketing and quality management in libraries: Satellite meeting, Québec, August 14-16 Août 2001. K.G. Saur.

International Federation of Library Associations and Institutions and Réjean Savard. Education and Research for Marketing and Quality Management in Libraries: Satellite Meeting, Québec, August 14-16 Août 2001. München: K.G. Saur, 2002.

International Federation of Library Associations and Institutions and Réjean Savard. Education and Research for Marketing and Quality Management in Libraries: Satellite Meeting, Québec, August 14-16 Août 2001. K.G. Saur, 2002.