Root cause analysis handbook : a guide to efficient and effective incident investigation /

Shranjeno v:
Bibliografske podrobnosti
Korporativna značnica: ABS Consulting
Drugi avtorji: Vanden Heuvel, Lee N.
Format: Elektronski eKnjiga
Jezik:angleščina
Izdano: Brookfield, Connecticut : Rothstein Associates Inc., [2008]
Izdaja:Third edition.
Teme:
Online dostop:An electronic book accessible through the World Wide Web; click to view
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Kazalo:
  • section 1. Basics of incident investigation
  • section 2. Initiating investigations
  • section 3. Gathering and preserving data
  • section 4. Analyzing data
  • section 5. Identifying root causes
  • section 6. Developing recommendations
  • section 7. Completing the investigation
  • section 8. Selecting incidents for analysis
  • section 9. Data and results trending
  • section 10. Program development
  • section 11. Contents of the companion CD and downloadable resources.