Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
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主要作者: | McLean, Daniel (ITSM Consultant) |
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格式: | 电子 电子书 |
语言: | 英语 |
出版: |
Ely, Cambridgeshire :
IT Governance Publishing,
2013.
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在线阅读: | An electronic book accessible through the World Wide Web; click to view |
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