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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Bibliografski detalji
Glavni autor:	McLean, Daniel (ITSM Consultant)
Format:	Elektronički e-knjiga
Jezik:	engleski
Izdano:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Teme:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Online pristup:	An electronic book accessible through the World Wide Web; click to view
Oznake:	Dodaj oznaku Bez oznaka, Budi prvi tko označuje ovaj zapis!

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