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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Bibliographic Details
Main Author:	McLean, Daniel (ITSM Consultant)
Format:	Electronic eBook
Language:	English
Published:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Subjects:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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