Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire :
IT Governance Publishing,
2013.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| Physical Description: | 1 online resource (175 pages) |
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| ISBN: | 9781849284868 (ebook) |