McLean, D. (2013). Integrated measurement-- KPIs and metrics for ITSM: A narrative account. IT Governance Publishing.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रMcLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire: IT Governance Publishing, 2013.
एमएलए (9वां संस्करण) प्रशस्ति पत्रMcLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. IT Governance Publishing, 2013.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.