Style de citation APA (7e éd.)

McLean, D. (2013). Integrated measurement-- KPIs and metrics for ITSM: A narrative account. IT Governance Publishing.

Style de citation Chicago (17e éd.)

McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire: IT Governance Publishing, 2013.

Style de citation MLA (9e éd.)

McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. IT Governance Publishing, 2013.