APA (7 ম সংস্করণ) উদ্ধৃতি

McLean, D. (2013). Integrated measurement-- KPIs and metrics for ITSM: A narrative account. IT Governance Publishing.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. Ely, Cambridgeshire: IT Governance Publishing, 2013.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

McLean, Daniel. Integrated Measurement-- KPIs and Metrics for ITSM: A Narrative Account. IT Governance Publishing, 2013.