Esposito, A., & Rogers, T. (2013). Ten steps to ITSM success: A practitioner's guide to enterprise IT transformation. IT Governance Publishing.
芝加哥风格引文Esposito, Angelo, 与 Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. Ely, Cambridgeshire: IT Governance Publishing, 2013.
MLA引文Esposito, Angelo, 与 Timothy Rogers. Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation. IT Governance Publishing, 2013.
警告：这些引文格式不一定是100％准确.