Παραπομπή σε μορφή APA (7η εκδ.)

Freed, L. (2013). Innovating analytics: Word of mouth index--use the next generation of net promoter to increase sales and drive results. John Wiley & Sons, Inc..

Παραπομπή σε μορφή Chicago (17η εκδ.)

Freed, Larry. Innovating Analytics: Word of Mouth Index--use the Next Generation of Net Promoter to Increase Sales and Drive Results. Hoboken, New Jersey: John Wiley & Sons, Inc., 2013.

Παραπομπή σε μορφή MLA (9th εκδ.)

Freed, Larry. Innovating Analytics: Word of Mouth Index--use the Next Generation of Net Promoter to Increase Sales and Drive Results. John Wiley & Sons, Inc., 2013.