Tuominen, K., & Vaso, J. (2013). The Baldridge criteria for public organizations: Self-assessment work book : 37 probing questions and contrasting pairs of examples : what separates the successful from the average? Benchmarking Ltd..
Чикаго стиль цитування (17-те видання)Tuominen, Kari, та Juha Vaso. The Baldridge Criteria for Public Organizations: Self-assessment Work Book : 37 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking Ltd., 2013.
Стиль цитування MLA (9-ме видання)Tuominen, Kari, та Juha Vaso. The Baldridge Criteria for Public Organizations: Self-assessment Work Book : 37 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Benchmarking Ltd., 2013.