Tuominen, K. (2012). The EFQM excellence model for public organisations: Self-assessment work book : what separates the successful from the average? Benchmarking.
Citace podle Chicago (17th ed.)Tuominen, Kari. The EFQM Excellence Model for Public Organisations: Self-assessment Work Book : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking, 2012.
Citace podle MLA (9th ed.)Tuominen, Kari. The EFQM Excellence Model for Public Organisations: Self-assessment Work Book : What Separates the Successful from the Average? Benchmarking, 2012.
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