APA (7th ed.) Zitazioa

Moisio, J., Tuominen, K., & Malmberg, L. (2008). A process-based approach to effective management ISO 9001: Self-assessment work book : 57 probing questions and contrasting pairs of examples : what separates the successful from the average? Benchmarking Ltd..

Chicago Style (17th ed.) Zitazioa

Moisio, Jussi, Kari Tuominen, eta Lasse Malmberg. A Process-based Approach to Effective Management ISO 9001: Self-assessment Work Book : 57 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking Ltd., 2008.

MLA (9th ed.) Zitazioa

Moisio, Jussi, et al. A Process-based Approach to Effective Management ISO 9001: Self-assessment Work Book : 57 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Benchmarking Ltd., 2008.