Tuominen, K., Malmberg, L., Laamanen, K., & Moisio, J. (2013). Managing processes in your professional service enterprise: Self-assessment work book : 38 searching questions and contrasting pairs of examples. Benchmarking Ltd..
Lua i Stíl Chicago (17ú heag.)Tuominen, Kari, Lasse Malmberg, Kai Laamanen, agus Jussi Moisio. Managing Processes in Your Professional Service Enterprise: Self-assessment Work Book : 38 Searching Questions and Contrasting Pairs of Examples. [Turku, Finland]: Benchmarking Ltd., 2013.
Lua MLA (9ú heag.)Tuominen, Kari, et al. Managing Processes in Your Professional Service Enterprise: Self-assessment Work Book : 38 Searching Questions and Contrasting Pairs of Examples. Benchmarking Ltd., 2013.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.