Tuominen, K., & Malmberg, L. (2013). The Baldridge criteria for business enterprises: Self-assessment work book : 37 probing questions and contrasting pairs of examples : what separates the successful from the average? Benchmarking Ltd..
Tohutoru Kātū Chicago (17th ed.)Tuominen, Kari, me Lasse Malmberg. The Baldridge Criteria for Business Enterprises: Self-assessment Work Book : 37 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking Ltd., 2013.
Tohutoro MLA (9th ed.)Tuominen, Kari, me Lasse Malmberg. The Baldridge Criteria for Business Enterprises: Self-assessment Work Book : 37 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Benchmarking Ltd., 2013.