Tuominen, K. (2012). The EFQM excellence model for business enterprises: Self-assessment work book : what separates the successful from the average? Benchmarking.
Citação do estilo Chicago (17ª ed.)Tuominen, Kari. The EFQM Excellence Model for Business Enterprises: Self-assessment Work Book : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking, 2012.
Citação MLA (9ª ed.)Tuominen, Kari. The EFQM Excellence Model for Business Enterprises: Self-assessment Work Book : What Separates the Successful from the Average? Benchmarking, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.