Tuominen, K., & Heino, J. (2012). The excellence framework for health care organizations: Self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? Sai Global.
Chicago-referens (17:e uppl.)Tuominen, Kari, och Juha Heino. The Excellence Framework for Health Care Organizations: Self-assessment Work Book : 32 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Australia: Sai Global, 2012.
MLA-referens (9:e uppl.)Tuominen, Kari, och Juha Heino. The Excellence Framework for Health Care Organizations: Self-assessment Work Book : 32 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Sai Global, 2012.