Tuominen, K., & Vaso, J. (2012). The excellence framework for public organisations: Self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? Sai Global.
Citação do estilo Chicago (17ª ed.)Tuominen, Kari, e Juha Vaso. The Excellence Framework for Public Organisations: Self-assessment Work Book : 32 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Australia: Sai Global, 2012.
Citação MLA (9ª ed.)Tuominen, Kari, e Juha Vaso. The Excellence Framework for Public Organisations: Self-assessment Work Book : 32 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Sai Global, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.