Tuominen, K., Laamanen, K., & Moisio, J. (2012). Managing processes in your professional service enterprise: Self-assessment work book : 38 probing questions and contrasting pairs of examples. Benchmarking Ltd..
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रTuominen, Kari, Kai Laamanen, और Jussi Moisio. Managing Processes in Your Professional Service Enterprise: Self-assessment Work Book : 38 Probing Questions and Contrasting Pairs of Examples. [Turku, Finland]: Benchmarking Ltd., 2012.
एमएलए (9वां संस्करण) प्रशस्ति पत्रTuominen, Kari, et al. Managing Processes in Your Professional Service Enterprise: Self-assessment Work Book : 38 Probing Questions and Contrasting Pairs of Examples. Benchmarking Ltd., 2012.
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