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Involving customers in new service development

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Bibliographic Details
Corporate Author:	ebrary, Inc
Other Authors:	Edvardsson, Bo, 1952-
Format:	Electronic eBook
Language:	English
Published:	London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006.
Series:	Series on technology management ; v. 11
Subjects:	New products > Management. Customer relations. Service industries > Management. Creative ability in business. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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