ebrary, Inc, & Edvardsson, B. (2006). Involving customers in new service development. Imperial College Press ; Distributed by World Scientific Publishing Co..
Chicago-referens (17:e uppl.)ebrary, Inc, och Bo Edvardsson. Involving Customers in New Service Development. London : Hackensack, NJ ; London: Imperial College Press ; Distributed by World Scientific Publishing Co., 2006.
MLA-referens (9:e uppl.)ebrary, Inc, och Bo Edvardsson. Involving Customers in New Service Development. Imperial College Press ; Distributed by World Scientific Publishing Co., 2006.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.