Moeller, R. R. (2013). Executive's guide to IT governance: Improving systems processes with service management, COBIT, and ITIL. John Wiley & Sons, Inc..
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Citação norma Chicago
Moeller, Robert R. Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL. Hoboken, N.J.: John Wiley & Sons, Inc., 2013.
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Citação norma MLA
Moeller, Robert R. Executive's Guide to IT Governance: Improving Systems Processes with Service Management, COBIT, and ITIL. John Wiley & Sons, Inc., 2013.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.