Rao, P., & Sundarm, V. (2012). Oracle CRM On Demand administration essentials: A one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology. Packt Pub..
Chicago-referens (17:e uppl.)Rao, Padmanabha, och Venkatesan Sundarm. Oracle CRM On Demand Administration Essentials: A One-stop Implementation Reference Guide to Oracle CRM on Demand, the World's Best-selling Brand of CRM Technology. Birmingham, UK: Packt Pub., 2012.
MLA-referens (9:e uppl.)Rao, Padmanabha, och Venkatesan Sundarm. Oracle CRM On Demand Administration Essentials: A One-stop Implementation Reference Guide to Oracle CRM on Demand, the World's Best-selling Brand of CRM Technology. Packt Pub., 2012.
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