Rao, P., & Sundarm, V. (2012). Oracle CRM On Demand administration essentials: A one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology. Packt Pub..
Citação do estilo Chicago (17ª ed.)Rao, Padmanabha, e Venkatesan Sundarm. Oracle CRM On Demand Administration Essentials: A One-stop Implementation Reference Guide to Oracle CRM on Demand, the World's Best-selling Brand of CRM Technology. Birmingham, UK: Packt Pub., 2012.
Citação MLA (9ª ed.)Rao, Padmanabha, e Venkatesan Sundarm. Oracle CRM On Demand Administration Essentials: A One-stop Implementation Reference Guide to Oracle CRM on Demand, the World's Best-selling Brand of CRM Technology. Packt Pub., 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.