Conflict management for managers resolving workplace, client, and policy disputes /
محفوظ في:
| المؤلف الرئيسي: | |
|---|---|
| مؤلف مشترك: | |
| التنسيق: | الكتروني كتاب الكتروني |
| اللغة: | الإنجليزية |
| منشور في: |
San Francisco :
Jossey-Bass,
c2013.
|
| الطبعة: | 1st ed. |
| سلاسل: | Jossey-Bass business & management series.
|
| الموضوعات: | |
| الوصول للمادة أونلاين: | An electronic book accessible through the World Wide Web; click to view |
| الوسوم: |
إضافة وسم
لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!
|
جدول المحتويات:
- Conflict management knowledge and skills
- Manager know thyself
- Theory to practice : the root causes and cures of conflict
- The power of negotiation : essential concepts and skills
- The alternative dispute resolution process continuum
- Preventing and resolving internal conflict
- Causes and cures for employee turnover
- Building successful teams and organizations
- Conflict management in unionized environments
- Designing disputing systems for organizations
- Preventing and resolving external conflicts
- Prevention and resolution of conflicts with clients, customers, and vendors
- Case studies of organizational success through exemplary customer conflict management
- Collaboration and conflict management between regulators and the regulated
- Public policy decision making and collaboration
- Designing and facilitating effective large-group processes.