Raines, S. S. (2013). Conflict management for managers: Resolving workplace, client, and policy disputes. Jossey-Bass.
芝加哥风格引文Raines, Susan S. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes. San Francisco: Jossey-Bass, 2013.
MLA引文Raines, Susan S. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes. Jossey-Bass, 2013.
警告：这些引文格式不一定是100％准确.