Raines, S. S. (2013). Conflict management for managers: Resolving workplace, client, and policy disputes. Jossey-Bass.
Citace podle Chicago (17th ed.)Raines, Susan S. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes. San Francisco: Jossey-Bass, 2013.
Citace podle MLA (9th ed.)Raines, Susan S. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes. Jossey-Bass, 2013.
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