APA (7th ed.) Citation

Bielskas, A., & Dreyer, K. M. (2012). IM and SMS reference services for libraries. ALA TechSource, an imprint of the American Library Association.

Chicago Style (17th ed.) Citation

Bielskas, Amanda, and Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. Chicago: ALA TechSource, an imprint of the American Library Association, 2012.

MLA (9th ed.) Citation

Bielskas, Amanda, and Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. ALA TechSource, an imprint of the American Library Association, 2012.

Warning: These citations may not always be 100% accurate.