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APA (7th ed.) Citation
Bielskas, A., & Dreyer, K. M. (2012). IM and SMS reference services for libraries. ALA TechSource, an imprint of the American Library Association.
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Chicago Style (17th ed.) Citation
Bielskas, Amanda, and Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. Chicago: ALA TechSource, an imprint of the American Library Association, 2012.
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MLA (9th ed.) Citation
Bielskas, Amanda, and Kathleen M. Dreyer. IM and SMS Reference Services for Libraries. ALA TechSource, an imprint of the American Library Association, 2012.
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