Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Wiley.
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Citação norma Chicago
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.
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Citação norma MLA
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley, 2013.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.