Cita APA (7th ed.)
Robson, K. (2013). Service-ability: Create a customer centric culture and gain competitive advantage. Wiley.
Cita Chicago (17th ed.)
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Chichester: Wiley, 2013.
Cita MLA (9th ed.)
Robson, Kevin. Service-ability: Create a Customer Centric Culture and Gain Competitive Advantage. Wiley, 2013.
Atenció: Aquestes cites poden no estar 100% correctes.