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Anticipate know what your customers want before they do /

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Bibliographic Details
Main Author:	Thomas, Bill, 1955-
Corporate Author:	ebrary, Inc
Other Authors:	Tobe, Jeff
Format:	Electronic eBook
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, 2013.
Subjects:	Customer relations. Strategic planning. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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