Cita APA (7th ed.)

Haynes, J. M., Haynes, G. L., & Fong, L. S. (2004). Mediation: Positive conflict management. State University of New York Press.

Cita Chicago (17th ed.)

Haynes, John M., Gretchen L. Haynes, i Larry Sun Fong. Mediation: Positive Conflict Management. Albany: State University of New York Press, 2004.

Cita MLA (9th ed.)

Haynes, John M., et al. Mediation: Positive Conflict Management. State University of New York Press, 2004.