Practical insights on customer service an African perspective /
-д хадгалсан:
Үндсэн зохиолч: | Chinunda, Emmanuel Danstan |
---|---|
Байгууллагын зохиогч: | ebrary, Inc |
Формат: | Цахим Цахим ном |
Хэл сонгох: | англи |
Хэвлэсэн: |
London :
Adonis & Abbey Publishers Ltd.,
2011.
|
Хэвлэл: | 1st ed. |
Нөхцлүүд: | |
Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
Ижил төстэй зүйлс
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2007)
-н: Harris, Elaine K.
Хэвлэсэн: (2007)
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
Branded customer service the new competitive edge /
-н: Barlow, Janelle, 1943-
Хэвлэсэн: (2006)
-н: Barlow, Janelle, 1943-
Хэвлэсэн: (2006)
Beyond customer service, revised
-н: Gerson, Richard F.
Хэвлэсэн: (1998)
-н: Gerson, Richard F.
Хэвлэсэн: (1998)
Managing global customers an integrated approach /
-н: Yip, George S.
Хэвлэсэн: (2007)
-н: Yip, George S.
Хэвлэсэн: (2007)
Managing quality customer service a practical guide for establishing a service operation /
-н: Martin, William B.
Хэвлэсэн: (1989)
-н: Martin, William B.
Хэвлэсэн: (1989)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009)
-н: Goodman, John A.
Хэвлэсэн: (2009)
Enhancing customer experience in the service industry : a global perspective /
Хэвлэсэн: (2015)
Хэвлэсэн: (2015)
Customer service training 101 quick and easy techniques that get great results /
-н: Evenson, Renee, 1951-
Хэвлэсэн: (2005)
-н: Evenson, Renee, 1951-
Хэвлэсэн: (2005)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
-н: Kipchirchir, Kili Sydney
Хэвлэсэн: (2011)
-н: Kipchirchir, Kili Sydney
Хэвлэсэн: (2011)
Monitoring, measuring and managing customer service /
-н: Goodman, Gary S.
Хэвлэсэн: (2000)
-н: Goodman, Gary S.
Хэвлэсэн: (2000)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2011)
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2011)
Involving customers in new service development
Хэвлэсэн: (2006)
Хэвлэсэн: (2006)
Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)
-н: Griffin, Jill
Хэвлэсэн: (2001)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Хэвлэсэн: (2015)
Хэвлэсэн: (2015)
Service design for business : a practical guide to optimizing the customer experience /
-н: Reason, Ben, 1972-, зэрэг
Хэвлэсэн: (2016)
-н: Reason, Ben, 1972-, зэрэг
Хэвлэсэн: (2016)
The customer-driven company : moving from talk to action /
-н: Whiteley, Richard C.
Хэвлэсэн: (1991)
-н: Whiteley, Richard C.
Хэвлэсэн: (1991)
When customers talk --turn what they tell you into sales /
-н: Gross, T. Scott
Хэвлэсэн: (2005)
-н: Gross, T. Scott
Хэвлэсэн: (2005)
Customer intimacy : pick your partners, shape your culture, win together /
-н: Wiersema, Fred
Хэвлэсэн: (1996)
-н: Wiersema, Fred
Хэвлэсэн: (1996)
Strategic customer management strategizing the sales organization /
-н: Piercy, Nigel
Хэвлэсэн: (2009)
-н: Piercy, Nigel
Хэвлэсэн: (2009)
The ultimate online customer service guide how to connect with your customers to sell more! /
-н: Collier, Marsha
Хэвлэсэн: (2011)
-н: Collier, Marsha
Хэвлэсэн: (2011)
Creating value with customers
Хэвлэсэн: (2006)
Хэвлэсэн: (2006)
Meeting customer needs /
-н: Smith, Ian
Хэвлэсэн: (2003)
-н: Smith, Ian
Хэвлэсэн: (2003)
Secret service hidden systems that deliver unforgettable customer service /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
Service-ability create a customer centric culture and gain competitive advantage /
-н: Robson, Kevin
Хэвлэсэн: (2013)
-н: Robson, Kevin
Хэвлэсэн: (2013)
Customer care excellence : how to create an effective customer focus. /
-н: Cook, Sarah
Хэвлэсэн: (2011)
-н: Cook, Sarah
Хэвлэсэн: (2011)
Positively outrageous service how to delight and astound your customers and win them for life /
-н: Gross, T. Scott
Хэвлэсэн: (2004)
-н: Gross, T. Scott
Хэвлэсэн: (2004)
Service recovery and service continuity
Хэвлэсэн: (2005)
Хэвлэсэн: (2005)
Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
Surprise! : The secret to customer loyalty in the service sector /
-н: Magnini, Vincent P.
Хэвлэсэн: (2015)
-н: Magnini, Vincent P.
Хэвлэсэн: (2015)
Services marketing : integrating customer focus across the firm /
-н: Zeithaml, Valarie A.
Хэвлэсэн: (2009)
-н: Zeithaml, Valarie A.
Хэвлэсэн: (2009)
Creating customer value : the essentials of marketing
-н: Learning Resources
-н: Learning Resources
Quality of experience engineering for customer added value services : from evaluation to monitoring /
Хэвлэсэн: (2014)
Хэвлэсэн: (2014)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
America's service meltdown restoring service excellence in the age of the customer /
-н: Pupo, Raul
Хэвлэсэн: (2010)
-н: Pupo, Raul
Хэвлэсэн: (2010)
Measuring customer satisfaction
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
New service paradigms AMA SERVSIG Conference 2003 /
Хэвлэсэн: (2004)
Хэвлэсэн: (2004)
Ижил төстэй зүйлс
-
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2007) -
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013) -
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013) -
Branded customer service the new competitive edge /
-н: Barlow, Janelle, 1943-
Хэвлэсэн: (2006) -
Beyond customer service, revised
-н: Gerson, Richard F.
Хэвлэсэн: (1998)