IT service management a guide for ITIL Foundation Exam candidates /
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Autores corporativos: | BCS, The Chartered Institute for IT, ebrary, Inc |
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Outros Autores: | Brewster, Ernest |
Formato: | Recurso Eletrônico livro eletrônico |
Idioma: | inglês |
Publicado em: |
Swindon, U.K. :
British Informatics Society Ltd.,
2012.
|
Edição: | 2nd ed. |
Assuntos: | |
Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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