IT service management a guide for ITIL Foundation Exam candidates /

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Bibliographic Details
Corporate Authors:	BCS, The Chartered Institute for IT, ebrary, Inc
Other Authors:	Brewster, Ernest
Format:	Electronic eBook
Language:	English
Published:	Swindon, U.K. : British Informatics Society Ltd., 2012.
Edition:	2nd ed.
Subjects:	Information technology > Management. Support services (Management) Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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007	cr cn\|\|\|\|\|\|\|\|\|
008	120803s2012 enka s 001 0 eng d
020			\|z 9781906124939
020			\|z 9781906124946 (e-book)
035			\|a (CaPaEBR)ebr10582851
035			\|a (OCoLC)808341573
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HD30.2 \|b .I87 2012eb
245	0	0	\|a IT service management \|h [electronic resource] : \|b a guide for ITIL Foundation Exam candidates / \|c Ernest Brewster ... [et al.].
250			\|a 2nd ed.
260			\|a Swindon, U.K. : \|b British Informatics Society Ltd., \|c 2012.
300			\|a xxv, 212 p. : \|b ill.
500			\|a Includes index.
505	0		\|a section 1. Overview -- section 2. The service lifecycle -- section 3. The processes and functions -- section 4. Measurement, metrics and the deming cycle.
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2011. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Information technology \|x Management.
650		0	\|a Support services (Management)
655		7	\|a Electronic books. \|2 local
700	1		\|a Brewster, Ernest.
710	2		\|a BCS, The Chartered Institute for IT.
710	2		\|a ebrary, Inc.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10582851 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 141790 \|d 141790