Cita APA (7th ed.)

Parmenter, D. (2012). Key performance indicators for government and non profit agencies: Implementing winning KPIs. John Wiley & Sons.

Cita Chicago (17th ed.)

Parmenter, David. Key Performance Indicators for Government and Non Profit Agencies: Implementing Winning KPIs. Hoboken, N.J.: John Wiley & Sons, 2012.

Cita MLA (9th ed.)

Parmenter, David. Key Performance Indicators for Government and Non Profit Agencies: Implementing Winning KPIs. John Wiley & Sons, 2012.