The ITSm process design guide developing, reengineering, and improving IT service management /
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| Hovedforfatter: | |
|---|---|
| Institution som forfatter: | |
| Format: | Electronisk eBog |
| Sprog: | engelsk |
| Udgivet: |
Ft. Lauderdale, Fla. :
J. Ross Pub.,
c2010.
|
| Fag: | |
| Online adgang: | An electronic book accessible through the World Wide Web; click to view |
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| 010 | |z 2010019183 | ||
| 020 | |z 9781604270495 (hardcover alk. paper) | ||
| 020 | |z 9781604276916 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10520127 | ||
| 035 | |a (OCoLC)727778478 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HD30.2 |b .K6293 2010eb |
| 082 | 0 | 4 | |a 004.068 |2 22 |
| 100 | 1 | |a Knapp, Donna. | |
| 245 | 1 | 4 | |a The ITSm process design guide |h [electronic resource] : |b developing, reengineering, and improving IT service management / |c Donna Knapp. |
| 260 | |a Ft. Lauderdale, Fla. : |b J. Ross Pub., |c c2010. | ||
| 300 | |a xxi, 232 p. : |b ill. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Introduction -- Defining and analyzing customer requirements -- Quality management principles -- Defining and documenting processes -- Assessing process maturity -- Process design and improvement steps -- Process design and improvement tools and techniques -- Producing meaningful metrics -- Managing organizational change -- IT service management technologies. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2012. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Information technology |x Management. | |
| 650 | 0 | |a Information technology |x Quality control. | |
| 650 | 0 | |a Information resources management. | |
| 650 | 0 | |a Organizational change. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10520127 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 132999 |d 132999 | ||