APA (7e ed.) Bronvermelding

Knapp, D. (2010). The ITSm process design guide: Developing, reengineering, and improving IT service management. J. Ross Pub..

Chicago (17e ed.) Bronvermelding

Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. Ft. Lauderdale, Fla.: J. Ross Pub., 2010.

MLA (9e ed.) Bronvermelding

Knapp, Donna. The ITSm Process Design Guide: Developing, Reengineering, and Improving IT Service Management. J. Ross Pub., 2010.